Sample Office DNC Policy

Sample
(Brokerage name) National “Do Not Call” Policy

In accordance with the Telephone Consumer Protection Act (TCPA), and rules of the Federal Communications Commission (FCC) and the Federal Trade Commission (FTC), (Brokerage name) has established the following “Do Not Call” Policy.

1) (Brokerage name) hereby agrees to abide by the provisions of the TCPA, and the Telemarketing Sales Rule (TSR) of the Federal Trade Commission as amended on January 29, 2003.          

2)(a) (Brokerage name) creates cold-calling lists for use by its sales licensees, assistants and/or employees by (describe how cold-calling list is created).

OR

2)(b) As a company, (Brokerage name) does not create cold-calling lists for use by its sales licensees, assistants and/or employees. Individual sales licensees and/or their assistants may create and maintain such lists, which are subject to the provisions of this Policy.

3) (Brokerage name) is a registered subscriber to the National Do Not Call Registry, and maintains a National Do Not Call list for telephone area codes (insert area codes here) and updates this list at least every ninety (90) days. This list is maintained by (describe who maintains this list), and is made available to all sales licensees, assistants, and employees of the brokerage by (describe how agents, etc. access the list).

4) (Brokerage name) maintains a company-specific Do Not Call list, updates this list whenever a consumer makes a request to be added (describe process for adding a number to the list), and cross-references this list with the Nation Do Not Call list every thirty (30) days. This list is maintained by (describe who maintains this list), and is made available to all sales licensees, assistants, and employees of the brokerage by (describe how agents, etc. access the list).

5) (Brokerage name) holds regular training sessions (describe how often) to enforce compliance with this policy for all its sales licensees, assistants and employees of the brokerage.
                 
6) (Brokerage name) maintains records documenting its procedures to prevent calls to any telephone number on its company-specific Do Not Call list or the National Do Not Call Registry. Telephone records are also maintained to document consumer-initiated calls and inquiries to establish a business relationship as well as all verifiable authorizations or records of express informed consent or express agreement to call.  
      
7) (Brokerage name) understands that consumers have certain rights under the law, including:

A. Anyone making a telephone solicitation call to a consumer’s home must provide his/her name, the name of the entity on whose behalf the call is being made, and a telephone number or address at which the consumer may contact that entity.
B. Consumers may request a copy of this Policy as well as the company-specific Do-Not-Call list.
C. Consumers may request their telephone number be placed on our company-specific Do-Not-Call list, and it will remain on this list for five (5) years from the date of such request.
D. Consumers may file a complaint on-line at www.donotcall.gov or by calling 1-888-382-1222 (TTY 1-866-290-4236).

8) (Brokerage name) understands that the law prohibits misusing a Do Not Call list, denying or interfering with a person’s Do Not Call rights, calling outside the permissible hours of 8 a.m. and 9 p.m., abandoning an outbound telephone call, failing to transmit Caller Identification information, using threats, intimidation, or profane or obscene language, or causing any telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass.

This form is not approved by the Columbus Board of REALTORS®, and neither the Columbus Board of REALTORS® nor any of its representatives assume any liability for brokers who may use this form.